Troubleshoot cache issues
If you're having cache issues with your website, there are a number of things to try in order to fix it. The table below is ranked from easiest to most complicated. Start with the first row, and check to see if your caching issue has been resolved before moving onto the next one.
| Steps to try | |
|---|---|
| Clear the firewall cache | Clear cache for your Web Application Firewall (WAF) |
| Clear the browser cache | Clear my browser's cache |
| Set cache level to site caching | Change my Web Application Firewall (WAF) cache level |
| Cache exceptions | If you want to disable caching on specific files or directories, you can do it without disabling the entire cache.
Note: Don't add high traffic pages/directories like /feed/ to the non-cache URLs. Your website will be vulnerable to DDoS attacks. We'll still cache images, .css, .js, .pdf, .txt, .mp3 and a few more extensions in your WAF, regardless of the cache mode or non-cached URLs. |
If you continue to have caching issues, please feel free to request website security help.
