Microsoft 365 from GoDaddy

Microsoft 365 from GoDaddy Help

Recall or resend a message in Outlook

Note: These instructions are only for Outlook for Windows and Outlook on the web. This feature isn’t available for Outlook for Mac.

Use message recall to retract an email you’ve already sent from the mailboxes of people who haven’t opened the message yet. You can also substitute the retracted message with a replacement message.

Example: If you forget to add an attachment to a message, you can retract it, and then send a replacement message that includes the attachment.

Required: You can only recall sent messages if you and the recipient are in the same Microsoft 365 organization.
  1. Sign in to Outlook on the web. Use your Microsoft 365 email address and password (your GoDaddy username and password won't work here).
  2. On the leftmost side, select Sent Items.
  3. Select the message that you want to recall or resend.
  4. Determine whether you have the Classic or Simplified ribbon.
    • If you have the Classified ribbon: To recall the message, select Recall message. Or, to resend the message with a new message, select Resend message.
      select Recall message or resend message
    • If you have the Simplified ribbon: To recall the message, select More options, 3 dots More options, and then select Recall message, Envelope with double arrows Recall message. Or, to resend the message with a new message, select Resend message, Envelope with back arrows Resend message.
  5. If you recall your message, select OK. If you resend your message, your composed message will reopen. Edit your message, and then select Send.

When you recall a message, you'll receive a recall confirmation in your inbox. The message that you resent will be in your Sent Items folder.

There are now 2 versions of Outlook for Windows: new Outlook and classic Outlook. Before continuing to the steps below, check which version you’re using.

New Outlook

If the steps in this section don't work, you might not be using new Outlook. Try the steps in the Classic Outlook section instead.

Required: To use new Outlook for Windows, it must be activated with a Work or school account licensed for Office desktop apps. (For Microsoft 365 from GoDaddy plans, it must be a Business Professional or higher plan. However, the license can be provided by any Work or school account.)

Upon activation, you can add additional email plans, such as Email Essentials, Email Plus, or Online Business Essentials.
  1. Open Outlook.
  2. On the leftmost side, select Sent Items.
  3. Select the message you want to recall or resend.
  4. Determine whether you have the Classic or Simplified ribbon.
    • If you have the Classified ribbon: To recall the message, select Recall message. Or, to resend the message with a new message, select Resend message.
      select Recall message or resend message
    • If you have the Simplified ribbon: To recall the message, select More options, 3 dots More options, and then select Recall message, Envelope with double arrows Recall message. Or, to resend the message with a new message, select Resend message, Envelope with back arrows Resend message.
  5. If you recall your message, select OK. If you resend your message, your composed message will reopen. Edit your message, and then select Send.

When you recall a message, you'll receive confirmation in your inbox. The message that you resend will be in your Sent Items folder.

Back to top

Classic Outlook

If the steps in this section don't work, you might not be using classic Outlook. Try the steps in the New Outlook section instead.

  1. Open Outlook.
  2. On the leftmost side, select Sent Items.
  3. Double-click the message that you want to recall.
  4. Select File.
  5. Select Resend or Recall, and then Recall This Message or Resend This Message.
    Select Select Recall This Message or Resend This Message from the dropdown
  6. If you recall your message, select Delete unread copies of this message or Delete unread copies and replace with a new message. To confirm, select OK. If you resend your message, your composed message will reopen. Edit your message, and then select Send.

When you recall a message, you’ll receive a recall confirmation in your inbox. The message that you resend will be in your Sent Items folder.

Related step

More info

Share this article