GoDaddy Payments onboarding guide
GoDaddy Payments can help you sell anywhere and any way that you like – accept payments through your online store, over the phone, in person, and more. This guide will walk you through the end-to-end process of setting up your GoDaddy Payments account, exploring your Payments Dashboard, how to start transacting, and how to get paid out. You’ll also learn about reporting options and other troubleshooting help. Let’s dive in!
The basics
If you’re still deciding, or want to learn more, explore how GoDaddy Payments can support your business.
What is GoDaddy Payments?
- GoDaddy Payments is a payment gateway that enables your business to accept any major credit or debit cards. You’ll be able to sell both online and in-person:
- Collect payments online by connecting GoDaddy Payments to your website or online store, or create Online Pay Links to collect payments via social media, email, or texts.
- Collect payments in person with our Point-of-Sale devices, Tap to Pay and the GoDaddy mobile app.
- You’ll also be able to seamlessly link to your other GoDaddy products, like Websites + Marketing or Managed WooCommerce Stores.
- Read our guide on which GoDaddy Payments options will best enhance your business.
- Learn more about which payment methods work with GoDaddy Payments, and the applicable fees for GoDaddy Payments.
- Note that GoDaddy Payments does not support some prohibited business types.
Set up GoDaddy Payments
Set up your GoDaddy Payments account and ensure your information is correct so you're ready to transact and receive payouts.
Actions to take:
- Most GoDaddy accounts come with GoDaddy Payments already enabled, so you can quickly begin accepting payments. To have your funds directly deposited into your bank account, make sure you connect a bank account and ensure your business information is updated. [Estimated time to complete: 10 minutes]
- If your GoDaddy account doesn’t have GoDaddy Payments set up yet, you can set it up manually. [Estimated time to complete: 5 minutes]
- If you’re using GoDaddy Payments to process transactions through your online store, you can also set up GoDaddy Payments directly through your Managed WordPress Ecommerce or your Websites + Marketing stores. [Estimated time to complete: 10 minutes]
Learn your way around
Get familiar with the GoDaddy Payments Dashboard, where you’ll manage all your payment tools.
Actions to take:
- Tour the Dashboard and learn what tools are available to you. [Estimated time to complete: 5 minutes]
- Before you start transacting, make sure all your information and account settings are set the way you want. It’s a good idea to periodically review these as your business grows! [Estimated time to complete: 5 minutes]
Start transacting
You’re now ready to start transacting! Learn about the different ways you can transact online with GoDaddy Payments, including Online Pay Links, Virtual Terminal, Invoicing and the GoDaddy mobile app. Learn about the processing fees associated with each transaction method here.
Online Pay Links: Pay Links let you accept payments from customers by creating and sharing a link with them — no website needed. You can share a Pay Link with your customers via social media, text, email and more. Actions to take:
- Create and share your first Online Pay Link. [Estimated time to complete: 15 minutes]
- Learn how to connect a domain to Online Pay Links. [Estimated time to complete: 10 minutes]
Virtual Terminal: Virtual Terminal lets you manually process credit card payments from your web browser — no card reader, hardware, or special software needed. Actions to take:
- Process your first payment with Virtual Terminal. [Estimated time to complete: 5 minutes]
Invoicing: Invoicing allows you to create and send invoices to your customers so you can get paid for your goods and services. Actions to take:
- Create a test invoice. [Estimated time to complete: 5 minutes] Then, learn how to set up recurring invoices, cancel invoices, add payments for fulfilled invoices, send reminders to your customers and more. [Estimated time to complete: 5 minutes each]
Mobile app: The GoDaddy mobile app allows you to process transactions through credit or debit card (tap, insert, or swipe), tap to pay (NFC), manual card entry, QR code or cash. Actions to take:
- Download the GoDaddy mobile app. [Estimated time to complete: 5 minutes]
- Process your first transaction with the GoDaddy mobile app. [Estimated time to complete: 5 minutes]
If you’re still not sure which option is best for your business, check out our comparison of all the GoDaddy Payments offerings.
In Person Selling
Explore our Point-of-Sale device options or get set up if you’ve already purchased one.
GoDaddy Payments is only compatible with POS devices sold by GoDaddy – so if you want to process in-person payments with GoDaddy Payments, you’ll need to use a compatible device, like a GoDaddy smart terminal or GoDaddy Poynt Card Reader. If you’ve already purchased a POS device, learn how to get set up.
Actions to take:
- Review the available POS devices to decide which works best for your in-person transactions. [Estimated time to complete: 5 minutes]
- Purchase your Smart Terminal. Order the Smart Terminal through your GoDaddy Payments dashboard. [Estimated time to complete: 5 minutes, plus 2 business days for delivery]
- GoDaddy Poynt Smart Terminal: Set your GoDaddy Poynt Smart Terminal up with our Quick Start Guide, or explore our more in-depth GoDaddy Poynt Smart Terminal Onboarding. A list of all the guides for the GoDaddy Poynt Smart Terminal is available here. [Estimated time to complete first-time set up: 1 hour to charge, 10 minutes to set up]
- GoDaddy Poynt Card Reader: Set up your GoDaddy Poynt Card Reader. [Estimated time to complete first-time set up: 2-3 hours to charge, 10 minutes to set up]
You can also use the GoDaddy mobile app to process transactions through credit or debit card (tap, insert, or swipe), tap to pay (NFC), manual card entry, QR code or cash. Download the GoDaddy mobile app.
Get paid
Now that you’ve begun transacting, make sure you’re getting paid out correctly. Learn how to view your payouts and adjust your settings.
A payout is a collection of all transactions from the previous day (minus any refunds, chargebacks, transaction fees, payment holds and other adjustments) which is then deposited into your bank account.
Actions to take:
- Before you can get paid out, you’ll need to connect a bank account and ensure your business information is updated. [Estimated time to complete: 10 minutes]
- Learn how to view your payouts. [Estimated time to complete: 5 minutes]
- Set your Close of Day time. [Estimated time to complete: 5 minutes]
Review reporting
GoDaddy Payments offers a variety of different reports to help you manage and organize your business. Learn what these reports are and how to access them.
GoDaddy Payments reports include all transactions processed through GoDaddy Payments. These are valuable in helping you understand your business as it grows.
Actions to take:
- Learn what reports you have access to and what each report is for. [Estimated time to complete: 10 minutes]
- Run a payouts (or deposits) report. [Estimated time to complete: 5 minutes]
- Run a transactions report. [Estimated time to complete: 5 minutes]
- Run a discounts, items, orders, taxes or tips report. [Estimated time to complete: 5 minutes each]
Additional help
Explore some common troubleshooting resources.
If you are not receiving payouts, the answer may be as simple as making sure your bank account information or business information is up to date. However, some other reasons include:
- Bank account validation failures: Learn about bank account validation.
- Reserves: Learn about reserves.
- Held or failing payouts: Learn why your payouts may be on hold/delayed, or why your payouts may be failing.
If you need additional assistance, please contact us. Our GoDaddy Guides are here to help.
