I'm not receiving messages to my Professional Email
If you're waiting for an important email that hasn't arrived, noticing a lack of messages in your inbox, or your colleague's getting an error after trying to send a message to you, we've got you covered. If you're not receiving email to your Professional Email, let's troubleshoot by walking through some common issues.
- Check your internet connection. If your internet is slow or unstable, it could affect your ability to receive emails.
- Restart the device you're using to check your email. If you need to contact our GoDaddy Guides, please make sure you restart your device first. If possible, to make sure you stay connected, use a different device to contact our GoDaddy Guides than the one you're troubleshooting.
Check that your email is still active
If there was an issue with your billing or if your email account was deleted, you will not receive email.
- Go to your Email & Office Dashboard.
- Under Users, check if your email account is listed. You might need to scroll down to see Users. If your account is not listed, you can restore the user or purchase a new plan.
Check your DNS
When someone sends you a message, your email server is identified using your domain name, which must be translated into an IP address through DNS to deliver the message. Your MX, or Mail Exchanger, records determine how your domain manages email delivery. If there's an issue with the MX records on your DNS, you won't receive email.
- Go to your Email & Office Dashboard.
- (Optional) At the top of your dashboard, if you see a banner saying that your email can't receive mail yet, select Help me fix this. Skip steps 3-5.
- Under Users, next to your account, select Manage.
- Under Setup, select Recheck DNS.
- Select Recheck DNS. If there’s an issue with your DNS, update your MX records.
- To find your MX records, go to Users, select Manage, and then Set Mail Destination.
If your domain is with another company, contact them for help updating your MX records or transfer your domain to GoDaddy.
Check if you're receiving email but it's not showing up in your client, like Apple Mail
- Sign in to your Webmail. Use your Professional Email address and password (your GoDaddy username and password won't work here).
- Check if there are new messages in your inbox.
- If you see new messages in your Webmail but not on your client, try to set up your email on your client again.
Check if you're receiving email but it's only showing up in your client, and not Webmail
If you set up your email account in a client with POP settings, there won't be a copy of your messages on your email server. To check what server settings you're using, select the appropriate tab based on your email client:
The steps will vary based on whether you're using a Windows or Mac computer.
Outlook for Windows:
- Open Outlook.
- Select File, then Account Settings, and then Account Settings. You'll see a list of your email accounts.
- Under Type, check if POP is listed for your Microsoft 365 account.
- If it is, select your account, and then Change.
- To make sure mail is saved to your server, next to Leave a copy of messages on the server, select the checkbox.
Outlook for Mac:
- Open Outlook.
- Select Preferences, and then Accounts. You'll see a list of your email accounts.
- Select your Professional Email account, and then, under your email address, check if it says POP Account.
- If it does, to make sure mail is saved to your server, next to Leave a copy of each message on the server, select the checkbox.
We also recommend setting up your email account in your client with IMAP settings.
- Open Mail.
- Select Mail, then Settings (or, depending on your version, Preferences), and then Accounts.
- On the leftmost side, under your Microsoft 365 account, check if POP is listed.
- If it is, select Account Information.
- To make sure mail is saved to your server, next to Remove copy from server after retrieving a message, clear the checkbox.
We also recommend setting up your email account in your client with IMAP settings.
Check with the sender if there was an error
If the sender entered your email address incorrectly, it may prevent the message from being delivered. If they received a bounceback or error after sending the message, try to resolve it. You can also try sending yourself a message from a different email account to see if you get an error.
Check if mail is going to spam
Make sure your email is not being recognized as spam.
- Sign in to your Webmail. Use your Professional Email address and password (your GoDaddy username and password won't work here).
- On the leftmost side, select the Spam folder.
- Select the messages you do not consider spam.
- In the toolbar above the email detail view, select
Not spam. The message will be moved to your Inbox.
You can also add trusted senders to your allow list.
- In your Webmail, in the upper-right corner, go to
Settings, and then All Settings. - Select Security.
- Under Always trust mails from the following senders, enter email addresses using a comma-separated list. Messages from these email addresses will not be marked as spam.
Check your mailbox filter rules
Make sure you don't have any filters or rules preventing you from receiving email.
- Sign in to your Webmail. Use your Professional Email address and password (your GoDaddy username and password won't work here).
- In the upper-right corner, select Settings, and then All settings.
- Select Mail, and then Filter Rules.
- Delete any rules you no longer want.
Check your storage capacity
Make sure your storage isn't too full and preventing you from receiving new email.
- Sign in to your Webmail. Use your Professional Email address and password (your GoDaddy username and password won't work here).
- On the leftmost side, under Mail quota, check your capacity. If your storage is full, delete messages to free up space. Or, to upgrade your email plan for more storage, select Upgrade Storage.
Related step
- If these solutions did not solve your issue, contact our GoDaddy Guides for help.
