Microsoft 365 from GoDaddy

Microsoft 365 from GoDaddy Help

Microsoft 365 accounts are disconnected from Apple Mail on iOS

Currently, there's an issue where Microsoft 365 email accounts are being disconnected from Apple Mail. We understand the frustration that comes with disruptions to your email, and we're here to help. To solve this issue, we need to remove and re-add your email account on Apple Mail. If you don't know or forgot your Microsoft 365 password, reset it before following these steps.

If you need immediate access to your email, you can sign in to Microsoft 365 on your phone or computer's web browser.

Note: For the latest updates on this issue, please visit our status page. Thank you for your patience as we work with Microsoft to fix this problem.

Step 1: Remove your account from Apple Mail

First, we need to remove your Microsoft 365 account from Apple Mail.

  1. On your iPhone or iPad, open settings gear settings menu Settings.
  2. Scroll down and tap Apps, and then Mail.
    The Apps page with the Mail app highlighted.
  3. Tap Mail Accounts.
    The Mail Accounts button highlighted.
  4. Tap Exchange.
    The Mail Accounts page with the Exchange account highlighted.
  5. At the bottom of the page, tap Delete Account.
    An example Exchange account with the Delete Account button highlighted.
  6. To confirm you want to remove your account from Apple Mail, tap Delete from My iPhone.
    The confirmation message asking to delete account with the Delete from my iPhone button highlighted.

Your Microsoft 365 account is now removed from Apple Mail.

Step 2: Re-add your account to Apple Mail

Next, we'll add your Microsoft 365 account back to Apple Mail.

To check whether you know your password (or for immediate acccess to your email), try to sign in to Microsoft 365 through your phone's default web browser first. If you successfully sign in, it'll save you a few steps when you re-add your account to Apple Mail. If you don't know or forgot your Microsoft 365 password, reset it before re-adding your account.

Required: If you're in an unfamiliar location and have Stolen Device Protection turned on, you might see a message about a security delay. To continue with adding your email account, either go to a familiar location and turn off the protection, or wait an hour. Find out how to turn Stolen Device Protection on or off from Apple.com. Be sure to turn it back on after you're finished.
The Apps page with the Mail app highlighted.
  1. Open settings gear settings menu Settings.
  2. Tap Apps, and then Mail.
    The Apps page with the Mail app highlighted.
  3. Tap Mail Accounts.
    The Mail Accounts button highlighted.
  4. Tap Add Account.
    The Add Account button highlighted.
  5. Tap Microsoft Exchange.
    Microsoft Exchange highlighted on the list of account types.
  6. Enter your Microsoft 365 email address, and then tap Next.
    An example email address entered with the Next button highlighted.
  7. To confirm you want to use your account, tap Sign In. You’ll see a message saying that Settings wants to use microsoftonline.com to sign in.
  8. Tap Continue. The GoDaddy sign-in page will open.
  9. Enter your email password, and then tap Sign In. You might need to verify your account to continue.
    • If you forgot your Microsoft 365 email password, tap the forgot password link (it says, "Need to find your password?") or follow the steps in our article.
    An example email address entered in the sign-in page.
  10. If you're asked to trust the domain, tap Continue.
  11. If your admin enabled multi-factor authentication (MFA), verify your account using your authentication method.
  12. You might be asked to accept permissions, which allows Microsoft 365 and the Apple Mail app to work together. Tap Accept. (To accept for your organization, next to Consent on behalf of your organization, select the checkbox.)
  13. Tap Save.

Your Microsoft 365 account will be added to Apple Mail, and you can continue to use your email as usual.

If you're still running into problems removing and re-adding your account, our GoDaddy Guides are here to help.

More info

Share this article