Restore Professional Email user accounts

When a user is recently deleted, you may be able to restore them. A user can only be restored to the same or a higher plan and to the same GoDaddy account. Any aliases associated with the user will also be restored.

1. Sign in to your Email & Office Dashboard (use your GoDaddy username and password).
2. Next to Users, select Restore deleted users. You'll be taken to the Restore Deleted Users page with a list of restorable users.
   
3. Next to the user you want to restore, select Restore.
4. Depending on whether you have an eligible account type to use to restore the user, you'll need to either select a plan or purchase a new one:
   • If you have an eligible account, select an Account type and/or Expiration date.
     
   • If you don't, under Purchase Now, select Complete Purchase. After you purchase a new account, you'll be able to restore the user.
5. To restore the user with a temporary password, turn on the Password toggle. Or, to create your own password, turn off the Password toggle, and then enter a password.
   
6. Select Restore User. You'll see a confirmation that the user is being set up and restored.

It could take up to a day for us to restore the user. When the user is ready for use, we'll notify the email address listed under Send account info to.

Related step

• Delete Professional Email user accounts

More info

• Create my Professional Email account