What should I do if my GoDaddy Payments account or transaction is flagged for a review?
If your GoDaddy Payments account or transaction activity has been flagged for a review, we'll ask you to provide us with additional information, like your previous processing statements or business bank statements for verification purposes. Below you can find the answers to common questions related to an account or transaction activity review.
- What are previous processing statements?
- What are business bank statements?
- Why is GoDaddy Payments asking me for my bank statements and previous processing statements?
- How do I submit my bank statements or previous processing statements to GoDaddy Payments?
- Upload requirements for documentation
- I need help with my previous processing statements
- I need help with my bank statements
- I do not feel comfortable sharing these documents with GoDaddy Payments
- Why is GoDaddy Payments asking for other documentation?
- I don’t have the documents that you are requesting
- How long will this review take?
What are previous processing statements?
If your business has accepted credit or debit card payments previously with another payment provider, they'll provide you with a payment report or dashboard view that you can use to track your sales and payment processing data such as refunds and disputes. For GoDaddy Payments to complete their underwriting due diligence, we'll need you to gather and send us a PDF report (or screenshot) of your payment processing dashboard for our review of your historic payment processing performance metrics such as volume, refunds, disputes or chargebacks.
What are business bank statements?
Business bank statements are the statements associated with the bank account where you receive your GoDaddy Payments deposits. Depending on your business type, these bank statements may be for a business checking account, or in some cases a personal checking account.
Why is GoDaddy Payments asking me for my bank statements and previous processing statements?
As a payment facilitator, GoDaddy Payments has a compliance obligation with financial regulations to complete underwriting due diligence on our merchants which may involve the request of certain documentation to fulfill. This due diligence review can take place during your business's initial onboarding to GoDaddy Payments or when your business first starts processing payments, or, at times, later during your processing journey.
In rare instances, we might request these documents on a periodic basis to confirm the information we have on file is current. Both your bank statements and your previous processing statements are evaluated to verify your business and fulfill our financial underwriting due diligence.
How do I submit my bank statements or previous processing statements to GoDaddy Payments?
Submit your documents using the secure upload link in the email you received from the GoDaddy Payments Review Team.
If you're working directly with a Sales Agent or one of our Commerce Advanced Support Team members, they may, in some cases, collect these documents from you directly for more efficient support of our underwriting due diligence.
Upload requirements for documentation
Before you try uploading the requested documentation, make sure that the documents are in the correct file format and size:
- Documents must be in the .png, .pdf, or .jpg file format.
- The maximum file size of each document is 3MB.
I need help with my previous processing statements
To avoid delays, please ensure the following:
- Ensure that your previous processing statements give us a clear view of your previous monthly processing volume and your previous monthly dispute volume.
- Some payment processors may not have a PDF downloadable report. We can accept computer screenshots from your payment processor dashboard, as long as we can see your business name so we can connect your GoDaddy Payments business to the business associated with your previous payment processor. If you send us screenshots of your previous processor dashboard, you may need to provide us with multiple screenshots to show your monthly processing volume and activity, and monthly dispute volume and activity.
- In most cases, we'll ask for three months of statements. If you submit screenshots of your payment processing dashboard and dispute dashboard, please make sure to filter the dashboard for the last three months. If you submit a PDF statement report, please make sure to submit a statement for each of the last three months. PayPal provides monthly downloadable payments statements so you can provide us with a PDF document. Square and Stripe generally display this data as part of their online Dashboard so, in that case, you can provide us with screen shots of the dashboards.
- If you do not have a full three months of previous payment processing history, just provide us with the months that you do have and reply to our email with context to explain your payment processing history.
I need help with my bank statements
To avoid delays, please ensure the following:
- Share the bank statements associated with the bank account where you receive your GoDaddy Payments deposits.
- Make sure the name and address of the account owner at the top of the first page of your bank statements are legible.
- Ensure that your bank statements are complete, including all deposit and debit/withdrawal activity for the entire requested three months. We can accept a downloaded PDF statement or a photocopy statement to complete our review.
I do not feel comfortable sharing these documents with GoDaddy Payments
Data protection, security and privacy are at the core of everything we do here at GoDaddy. We believe that making your own way online shouldn’t cost you your privacy or security. The documentation and information that you submit to us will be received using a secure upload center and case management system. This documentation will only be used for the purpose of our underwriting due diligence in association with your GoDaddy Payments account and for no other purposes.
GoDaddy Payments will be reaching out to you from payments-review@godaddy.com.
Please feel free to visit the GoDaddy Trust Center for additional information regarding our commitment to data security and privacy.
If you still do not feel comfortable providing us with this documentation, we'll not be able to complete our underwriting due diligence. In some cases, this can result in your transaction(s) being voided, refunded, and/or your account being closed from further payment processing.
Why is GoDaddy Payments asking for other documentation?
In some cases, GoDaddy Payments may request additional documentation outside of previous processing statements and bank statements that can include, but is not limited to, transaction invoices, contracts or agreements, customer communication, and licenses. We request this information to ensure we stay compliant with financial regulations.
I don’t have the documents that you are requesting
We understand that your business may be new, or your business may be new to accepting credit and debit card payments. Whether you are a brand-new business or just new to payment processing, we are here to help.
I don’t have business bank statements - If you just recently opened a bank account for your business we can accept your most recent month, even if the statement is incomplete. Please just include the context in the email.
I don’t have previous processing statements - If you have never accepted debit and credit card payments with another payment processor before, don’t worry. Just provide us with that context in the email. If you have accepted debit or credit card payments using a peer-to-peer payment system such as Cash App, Zelle, or Venmo, let us know and we'll document this as part of your business review.
I don’t have any of the other documents GoDaddy Payments is requesting – If GoDaddy Payments is requesting documentation that you don’t have in general, just provide us with context and as much additional information as possible.
How long will this review take?
Once you have submitted all of the requested documentation, we're typically able to complete our review within 1-2 business days.
In some cases, we may follow up to request additional documentation or ask additional questions about your business as needed to complete our review, which can extend the review process.
