Why are my payouts failing?

If you aren’t receiving payouts, you may have a bank transfer failure or a debit card payout issue, depending on your payout method. Payout failures can happen for several reasons, such as incorrect or outdated bank account or debit card information associated with your GoDaddy Payments account, insufficient funds in your bank account, closed bank accounts or canceled debit cards, or inability to debit. Learn more about these reasons below.

We want to make sure your money is going to the right place - so if there’s an issue with the bank account or debit card linked to your GoDaddy Payments account, we will not be able to pay you out.

Why do I have a bank transfer failure, and how can I fix it?

There are several possible reasons. If you received an email titled “We’re unable to process your payouts due to an error”, the issue may be an incorrect routing/account number or closed account.

If you received an email titled “Action needed: We’re unable to collect funds from your account”, the issue may be insufficient funds.

• Incorrect routing/account number: If the bank account information in your GoDaddy Payments account contains an incorrect routing or account number, we won’t be able to pay you out. Connect a new, active bank account to your GoDaddy Payments account to fix this. Once your account information has been updated, you will be able to receive payouts again starting on the next business day.
• Closed account: We can't transfer money to a closed bank account. Connect a new, active bank account to your GoDaddy Payments account to fix this. Once your account information has been updated, we will begin paying you out again on the next business day.
• Inability to debit: Your bank account may be set up such that it cannot be debited by external parties. You may have to contact your bank to change debiting permissions.
• Insufficient funds: The bank account connected to your GoDaddy Payments account may not have sufficient funds to cover fees. When calculating your payout, we debit for fees at the same time – GoDaddy Payments fees are subtracted from that day’s sales. If the fees exceed that day’s sales, and your account does not have sufficient funds to cover those fees, we won’t be able to pay you out. In addition to fees, refunds to your merchants or chargebacks from your merchants can result in negative balances. Ensure your bank account has sufficient balance to cover these fees, refunds or chargebacks. Once your account has sufficient fees to be debited, you will be able to receive payouts again starting on the next business day.
Note: If we find you have insufficient fees 3 times within a one-month period, we will disable payouts until your information is updated.

Why do I have a debit card payout failure, and how can I fix it?

There are several reasons why a debit card payout may fail. It’s possible that your debit card has expired, was closed by your financial institution or can no longer accept payouts.

If you need to double-check which debit card you used for the payout, you can find the last four digits in the email notification about the failed payout, or you can check the Payment Methods section of the Payouts page in your GoDaddy Payments dashboard.

If you think your debit card information is correct and not expired, contact your financial institution for more information on how to resolve the issue.

If your card has expired or was closed, please change the debit card on file to a valid and active card.

More info

• Review and update the bank account where you receive your deposits.
• Learn how to connect GoDaddy Payments to your bank account.
• Here's how to update your debit card in your GoDaddy Payments dashboard.