Reporting abuse
GoDaddy has been fighting phishing, botnet, malware, and other forms of abuse for more than 20 years and we have robust procedures and tools in place to help prevent and mitigate such attacks. Specifically, our team utilizes advanced technologies and collaborates with security companies and independent experts, law enforcement and other government agencies, and industry working groups to combat this type of abuse. Our Universal Terms of Service precludes customers from using our services for phishing, malware and related abuse and gives us broad discretion for taking action.
If you would like to report internet abuse to GoDaddy, you can use our abuse report form. Please provide the required details so that our team can research your complaint. The abuse report form does not cover all cases. Find the contact information for the issue you want to report in the table below.
Please keep in mind:
- We can't guarantee any particular outcome, but we'll review your complaint and contact you only if necessary.
- Your complaint will be evaluated for merit and acted on where appropriate.
- You will not receive updates regarding the evaluation or outcome of the complaint.
- We reserve the right to use your complaint to substantiate the abuse to our customer when necessary.
- Complaints are tracked by our team for the purposes of improving anti-abuse processes and threat mitigation.
- If you submit your report using the abuse reporting form, additional submissions from your email address within 24 hours won't receive another notice of receipt.
Types of Abuse
| Name | Description | Information needed to report | |
|---|---|---|---|
| Phishing | A site pretending to be another site with the intention of stealing login/personal identification information. | Full domain path. Example: http://coolexample.com/phishing Note: The website must be live and contain a login area. | Abuse Report Form |
| Privacy concerns | For concerns regarding Privacy or GDPR, please refer to our privacy policy. | privacy@godaddy.com | |
| Malware | A site that participates in malware or virus distribution, or URLs to download. You can also report sites that promote, encourage, or engage in computer or network hacking and cracking. | Full domain path. Example: http://coolexample.com/malware | Abuse Report Form |
| Spam | Unsolicited or unwanted email, texts or SMS messages. | Report to FTC | |
| Copyright complaints | Unauthorized use of copyrighted material hosted on GoDaddy's products. | Please review GoDaddy's Trademark/Copyright Infringement Policy. | For more efficient processing please use our complaint form. Alternatively you can email your complaint to copyrightcomplaints@godaddy.com. |
| Trademark complaints | Unauthorized use of trademarks hosted on GoDaddy's products. | Please review GoDaddy's Trademark/Copyright Infringement Policy. | For more efficient processing please use our complaint form. Alternatively you can email your complaint to copyrightcomplaints@godaddy.com. |
| Domain disputes | Please see ICANN's Uniform Domain-Name Dispute-Resolution Policy. | udrpdisputes@godaddy.com | |
| Invalid WHOIS | You suspect a domain has been registered with fake information. | Domain name. Example: http://coolexample.com Note: If your information has been used for the invalid registration, please let us know. | Go to our WHOIS Domain Lookup page and search for the domain. At the bottom of the search results, select Report Invalid Whois and then fill out the online form. |
| Inappropriate Content | Disturbing imagery, violence, etc. Questionable pharmacy content on a website. Content that displays personal information such as a social security number or credit card number. | Full domain path. Example: http://coolexample.com/content | Please report inappropriate content on our content complaints form. |
| Child abuse | Material found on a website that promotes, encourages, or engages in child exploitation or abuse of children. | Full domain path. Example: http://coolexample.com/content |
Send an email with relevant details to childabuse@godaddy.com Or use the Abuse Report Form. |
| Abuse API | You represent a company that handles abuse reporting on behalf of clients. | This email should only be used for access to and support for the Abuse Reporting API Only. Do not send general abuse reports or other communications to this email. For other types of abuse or issues, please locate the correct contact from the rows above. | abuseapisupport@godaddy.com |
