Statement of Support – GoDaddy Dedicated Pro Program
Please review the full Statement of Support to learn more about available support for additional products and services.
Supported:
- Purchasing or renewing GoDaddy products in your or your client’s account
- Setting up GoDaddy products in your or your client’s account
- Enrollment into the Pro Program
- Explaining your Pro Dashboard features and benefits
- Explaining how to set your brand
- Explaining how to publish/disable your profile publicly
- Explaining how to add clients
- Explaining how to archive/unarchive clients
- Requesting/setting/revoking Account Access permissions
- Assisting with Account Access delegation that allows for the Pro to manage the client’s account/products
- Explaining how to add notes to a clients card
- Building/sending a cart for a Pro client
- Explaining the Activity Feed
- Explaining how to add/remove a site to Site Monitoring
- Explaining what the Site Monitoring alerts mean
- Explaining how to configure notifications for Site Monitoring
- Showing you the steps to use our products
- Diagnosing connection or access errors
- Making sure our systems and architecture are up and running
Not Supported:
- Creating websites (naming, drafting, building, publishing)
- Adding content to your or your client’s websites
- Adding database/email accounts/web applications
- Adding third-party applications to your or your client’s Website Builder
- Configuring and customizing your application settings
- Drafting and publishing content
- Naming your business
- Creating your brand logo
- Creating client leads
- Troubleshooting network connections
