Statement of Support – GoDaddy Payments
Please review the full Statement of Support to learn more about available support for additional products and services.
Supported:
- Explaining the features and benefits of GoDaddy Payments
- Explaining application process and status
- Explaining payouts, pricing and fees in GoDaddy Payments
- Explaining deposit/transaction holds
- Explaining different transaction types
- Explaining different payment methods
- Explaining different methods of collecting payment
- Help with core navigation, like the dashboard
- Providing resources for setting up payments
- Providing resources for adding or changing bank information
- Providing resources to view charges and declines
- Explaining common reasons for declines
- Providing resources to close and cancel a payment account
- Troubleshooting issues when connecting to a bank account
- Troubleshooting declined transactions or chargebacks
- Troubleshooting issues with payment processing or refunds
- Troubleshooting issues related to reporting
- Assisting in setup of terminal devices
- Troubleshooting terminal devices
- Remote wipe of terminal
- Explaining preinstalled Apps on terminals
- Providing resources for changing terminal settings
- Providing resources for managing product catalog
- Processing RMAs for terminals and card readers
Not Supported:
- Connecting a bank account on a customer's behalf
- Changing bank information for deposits
- Updating the Close of Day time
- Submitting voids or refunds for customers of the account holder’s store
- Changing Contact Info settings
- Generating reports
- Changing hardware settings for a customer
- Changing store settings for a customer
