Statement of Support – Web Hosting (cPanel) and Web Hosting Plus

Please review the full Statement of Support to learn more about available support for additional products and services.

Supported:

Purchasing or renewing Web Hosting
Explaining our Web Hosting features and benefits (such as the free domain offer, available with any annual Web Hosting plan from GoDaddy)
Provisioning your Web Hosting Account
Providing DNS settings to connect your domain with your GoDaddy Web Hosting
Ensuring that email, web serving, FTP, and the control panel are functioning, accessible and operating as intended¹
Navigating our hosting control panels
Providing connection settings for your FTP client
Explaining how to upload files to your website
Installing third-party apps through your supported control panel
Backing up a database or website using tools in the supported control panel, Installatron or Plesk Application Vault, or a GoDaddy backup solution
Providing options and resources for migrating your website to GoDaddy Web Hosting
Providing resources and options for installing a GoDaddy Issued SSL certificate on GoDaddy Web Hosting
Creating email accounts
Providing basic settings for your email client

Not Supported:

Any client, script, application or content installed by Customer
Control panel (Parallels Plesk, or cPanel/WHM) plugins & add-ons
Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalog
Installing and ensuring third-party SSL certificates work with GoDaddy Web Hosting
Education or training on the operation of Internet technology²
Configuring your website's SEO settings
Creating custom DNS zone files
Troubleshooting any third-party services
Helping with any root-level server customizations
Configuring your email client
Configuring your FTP client
Troubleshooting third-party domain registrations
Troubleshooting private name servers
Checking for cross-browser compatibility
Troubleshooting hacks due to customer-controlled vectors

Identifying root cause of website performance issues - We will ensure that email, web serving, FTP, and your control panel are all functioning and accessible. The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications.
Data Backup The customer is responsible for executing and maintaining current data backups. We maintain our own data backups for any given server only in the event of disaster. We typically have up to 30 days data retention available except on our Web Hosting (cPanel), which has one snapshot available within the past four days; however, we do not guarantee the availability or restoration of any lost data. Restoration of data can be requested from our Expert Services³.
We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts, such as DNS, email, web, web browsers, FTP, and general computer literacy.

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