Meet the Hiring Manager: Bridget Guadarrama, Care Operations Manager

Our ‘Meet the Hiring Manager Series’ offers a glimpse into the experience of leaders in different parts of the business and in different locations across the company.

Tell us a little bit about yourself and what led you to join GoDaddy.

I was a university graduate in Arizona (our headquarters) in 2008 which was the height of the recession in the US. It was nearly impossible to get an interview anywhere let alone get hired but when I read that GoDaddy was listed as a Great Place to Work and that they were hiring (!) I decided to go for it. I never meant for it to be a career, it was only supposed to be a temporary job until the recession subsided, but 12 years later I’m still here, I’m currently an Operations Manager in Beeston for our Inbound Customer Care teams, it’s been quite a ride.

Tell us about all of the countries and roles you’ve occupied at GoDaddy.

I joined as part of the first bilingual team to offer services also in Spanish based out of Arizona and it was the first ever international team we launched. I then went through a number of different roles including as part of an online support team and ended up back on the multi-lingual team as the bilingual team had grown to multi-lingual — Spanish, French etc. I then worked as a coach for about a year and a supervisor subsequently. Then an amazing opportunity came up for supervisors to launch some international sites. While I didn’t think I was going to get it, I applied and have hopped around ever since. I was in Sofia in Bulgaria and then our Iasi site in Romania as well as our Monterrey site in Mexico and Bogota in Colombia. I came back to Barcelona in EMEA and finally I am now in Beeston, UK.

You were heavily involved in GoDaddy’s LatinX in Tech Employee Resource Group, tell us a little about the ERGs.

GoDaddy has a number of ERGs and they are a really great way to support people of different backgrounds within the company — we have events for awareness, fun and recruiting; we also take the opportunity to celebrate Hispanic heritage and its contributions at large. Unfortunately being in Beeston means that I’m on the other side of the world so I am no longer a core member of GDLIT but I know there are always wonderful events running including a LatinX networking event as part of Hispanic Heritage Month which runs from September 15th to October 15th this year.

What roles are you currently hiring for?

I’m mainly hiring for our Inbound Sales and Support roles. Our inbound team supports existing customers via inbound telephone calls; this team is a phenomenal place to start as there are lots of opportunities for growth into our more specialized departments as well as other departments within Care.

Tell us more about your team, and why job seekers should join you and your team.

If you’re looking for a challenge, a place to grow and develop, if you want to step outside your comfort zone and don’t get tired of learnings new things daily, if you have a positive mindset and enjoy talking to new people, and if you want to make some money, then this is probably the place for you.

What real-life problems does your team solve?

Care is the foundation of what makes GoDaddy special. We are the frontline and we speak with customers every day to not only solve tech issues ranging from email/website problems, but more importantly, we’re here to guide our customers beyond the reason for their call. Our aim is to uncover big picture pain points for our small business customers and give them a WOW experience that they may not have expected by offering ideas and solutions that can improve and grow their business.

What are you looking for in your next hire/teammate?

I’m looking for outside the box thinkers, resilient people, people who’ve been around the block as well as people who are eager to learn, people who enjoy helping other people, and someone whose glass is half full

What does it take to succeed in an Inside Sales interview?

Do your homework. Have a good understanding of what the company does and what our mission and values are. Make sure you get a really solid understanding of the role. Have a great attitude that shines through.

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